Lema's Kokopelli Gallery terms and conditions for the buyers of your products or services.
Navajo Rugs - Lema's Kokopelli Gallery offers only the finest selection of quality Navajo Rugs. Each Navajo Rug is hand-picked for design, color, and straightness. All Navajo Rugs come with a 10 day approval from the date they arrive to you. If you are not completely satisfied with your purchase you may contact us for a return authorization number and return the rug.
Return / Refund Policy
NO RETURNS, OF ANY TYPE, WILL BE ACCEPTED WITHOUT A "RMA" NUMBER.
Before returning any item, you must email us for a Return Merchandise Authorization Number within 20 days of your invoice.
Please email firstname.lastname@example.org. for a Return Merchandise Authorization Number. Include your order number and a reason for the return with your request.
The RMA number must be written on the outside of the box. All items must be sent via UPS, FedEx or U.S. Mail. All items must be fully insured.
All items must be received within 7 days of issuing a RMA number. Any item not received within that time will be refused and no refund will be issued. All items must be returned freight pre-paid. No CODs will be accepted. All items must be in "new" condition, in original packaging with all documentation and accessories. Refunds can take up to 5 -7 days to be issued, from the date they are returned. Any discrepancies could result in a delay or a partial credit being issued.
All non-defective returns are subject to a 15% restocking fee. We do not refund freight charges.
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